Frequently Asked Questions

A 200-point inspection is performed on every vehicle in inventory. This inspection report, which covers all aesthetic and mechanical points, can be found on each vehicle’s file under the «inspection» tab on our website.

Following the inspection, a mechanical and aesthetic reconditioning is performed and repairs are done if required.

All of our vehicles also undergo a deep cleaning before they are delivered.

Aesthetic reconditioning standards have been established and must be respected by our teams at all times.

The following image illustrates the various inspection zones:

Here are the dimensions of the visible imperfections accepted for each zone:

• White Zone: Dent of 1 inch in diameter (without paint chip) and less than 4-inch scratch
• Blue Zone: Dent of 1 inch in diameter (without paint chip) and less than 6-inch scratch
• Green Zone: Dent of 1 inch in diameter (without paint chip) and less than 6-inch scratch

Other reconditioning standards may apply.

The options for financing loan payments are weekly, bi-monthly, and monthly. Financing is available up to 96 months (certain conditions apply).

We have a team of financing advisers that will accompany and guide you throughout your application. Consult one of our specialists for more information.

Yes, our credit team works with several financial institutions who will help you to get a loan.

Yes, our loans are open. That is, you can reimburse them before the deadline for payment.

Many factors influence the interest rate, but the job of our financing team is to find the financial institution that will offer you the best rate, based on your situation.

If you have questions about your credit file, do not hesitate to consult this document to undersand Equifax.

Yes, we offer a 30-day or 1000 km satisfaction guarantee. So, you can try out your new vehicle and if you change your mind, come back and see us!

To find out more about 30-day Satisfaction

We offer 3 protection plans that are exclusive to Automobile En Direct, which include the National Guarantee and Protection Plus.

Some possible provincial and federal tax savings (GST and PST). Essentially, when you have a vehicle for exchange included in your transaction, you can receive a credit on the taxes for the purchase of the new vehicle.

When you make an online purchase, you will receive an email indicating all of the information and photos we require that you send us, in order to proceed with the evaluation of the vehicle for exchange. Once you receive that email, you have 24 working hours to send us all the elements requested. The same information will be required for a remote purchase (by telephone) or at the dealership.

Here are the photos you need to send us:

• The registration paper with the vehicle identification number legible and the expiration date
• The front, back and both sides of the vehicle
• The interior of the vehicle
• The steering wheel
• The dashboard while the vehicle is running
• The mileage
• The radio
• The gear shift
• All aesthetic defects of the vehicle (scratch, rust, dent, etc.)

In order to get the fairest offer, we would also like to know the mechanical defects (if applicable), such as the transmission, muffler, engine noises, check engine light on the dashboard, etc.

In summary, make sure you provide us with the maximum amount of information about your vehicle. If we detect mechanical or physical defects on the vehicle when it is exchanged, this could result in a price adjustment.

Pick up at dealership - You can collect your vehicle at the dealership of your choice. Our 6 locations are across all Quebec: Saint-Constant, West Island, Saint-Hubert, Laval, Gatineau and Quebec City. No extra fees will be required./p>

Home delivery and transfert between branches - Please contact us to have more information. We will find the perfect solution with you

At this time, we mostly operate in the province of Quebec, but we can deliver in Ontario.

For more information, do not hesitate to contact us at 450-462-6666.

Unfortunately not. According to banking institutions legislation in Quebec, it is impossible to deliver a vehicle to an address other than the residence of the purchaser. You are also required to be present during the delivery; you cannot designate someone else for the reception of the vehicle.

First, we will invite you to inspect the vehicle at its reception, to make sure that it meets your expectations.

Then, we will need to validate your identity to ensure that you are indeed the same person who purchased the vehicle, online or remotely. Also, some official signatures will be required in order to finalize the transaction.

If you have a vehicle for exchange, the Automobile En Direct representative will proceed with its inspection to verify that it corresponds to the images previously received for the remote evaluation of the exchange vehicle.